Useful information
Arrival
From 15:00 The reception is open 24 hours a day.
Departure
Until 12:00 noon
Cancellation
Mid-season (March 27 - June 30 / September 1 - November 2):
To confirm your reservation (under €1,000), we will ask for your credit card number.
To confirm your reservation (over €1,000), we will ask for your credit card number and payment of 30% of the total cost of your stay (excluding extras). Cancellation is free of charge up to 3 days before arrival, otherwise the 1st night's stay will be charged (excluding extras). In the event of no-show or early departure, 100% of the stay will be charged to the credit card provided at the time of booking.
High season (July 1 - August 31):
To confirm your booking (under €1,000), you will be asked to provide your credit card number.
To confirm your reservation (over €1,000), you will be asked to provide your credit card number and to pay 30% of the total cost of your stay (excluding extras). Cancellation is free of charge up to 7 days before the arrival date, otherwise the amount of the 1st night will be charged (excluding extras).In case of no-show or early departure, the hotel will charge 100% of the stay to the credit card provided at the time of booking.
Non-cancellable/non-refundable rate:
Toconfirm your booking, you will be asked to provide your credit card number and to pay 100% of the stay (excluding extras).
For any cancellation made, 100% of the stay will be charged (excluding extras). In the event of no-show or early departure, the hotel will charge 100% of the total cost of the stay to the credit card provided at the time of booking.
Cancellation conditions applicable to all rates, except special rates specifying particular cancellation conditions.
WIFI
Free WIFI available
Breakfast
Breakfast €28.00
Children's breakfast €14.00 (up to age 12)
Free breakfast for children up to age 3
Parking
Free parking is available on site. Electric vehicle charging stations are available. Disabled parking spaces are available.
Children
Children up to the age of 3 may stay free of charge in their parent's room. Please inform the hotel of children's ages when booking. Extra beds are available on reservation for a supplement of €30/night. Baby cots are available on reservation and free of charge.
Animals
Pets are accepted. The pet supplement is €20.00 / pet / night.
Tourist tax
3.30 per night per adult
Room for people with reduced mobility
The hotel has a room for people with reduced mobility, please specify this when making your reservation.
Means of payment accepted
Credit card / Cheque / Cash / Holiday vouchers
Useful information
Arrival
From 15:00
Thereception is open 24 hours a day.
Departure
until 12:00 noon
Cancellation
WIFI
WIFI is available for free
Breakfast
Breakfast at 28,00 €
Free breakfast for children up to 3 years
Parking
The hotel has an on-site parking
Parking surcharge of €20.00
Charging station for electric vehicles available
Disabled parking space(s) available
Parking 100 m from the hotel
At the Q-Park Clémenceau - Auditorium. Take advantage of a special rate of €20 per night instead of €30 by going directly to the hotel reception to obtain a parking ticket.
Children
Children stay free of charge in their parents' room until they are 3 years old
An extra bed is available upon reservation for an additional fee of 45,00 € / night
Baby cots are available upon reservation
Animals
Pets are accepted
The pet supplement is 20,00 € / pet / night
Tourist tax
3,41€ (per person and per night)
Free cancellation until 15:00, 1 day(s) prior to arrival
In case of cancellation or modification after this time, the hotel will charge 100% of the reservation
. In case the invoice of the reservation exceeds 1000 €, the hotel reserves the right to ask for a 30% deposit as confirmation of the reservation.
These will of course be reimbursed in case of cancellation 1 day before the date of reservation. Cancellation conditions applicable to all rates, except special rates specifying particular cancellation conditions.
Additional information
Room for people with reduced mobility
The hotel has a room for people with reduced mobility, please specify this when making your reservation.
Accepted means of payment: Credit card / Check / Cash / Holiday vouchers
Other information:
Competent consumer mediator in case of complaint or dispute:
Tribunal Administratif de Bordeaux, 9 rue Tastet, 33000 Bordeaux
Tél: 05 56 99 38 00 / Mail : greffe.ta-bordeaux@juradm.fr
SeeArticle L.612-1 and Article R.616-1 of the Consumer Code.
Online dispute resolution:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR
SeeArticle L.616-2 of the Consumer Code and Article 14 of Regulation No. 524/2013 of the European Parliament and of the Council of 21 May 2013.
Right of opposition to telephone canvassing
According to Article L.223-2 of the Consumer Code, any consumer who has communicated his telephone data to a professional, is entitled to register on the opposition list to telephone canvassing.
