Useful information
Arrival
From 15:00 The reception is open 24 hours a day.
Departure
Until 11:00 a.m.
Cancellation
Mid-season (March 26 – June 30 & September 1 – November 1):
Cancellations are free up to 3 days before the arrival date; otherwise, the cost of the first night will be charged (excluding extras).
In case of a no-show or early departure, 100% of the stay is due.
High season (July 1 – August 31):
Cancellations are free up to 7 days before the arrival date; otherwise, the cost of the first night will be charged (excluding extras).
In case of a no-show or early departure, 100% of the stay is due.
Non-cancellable/non-refundable rate:
Toconfirm your reservation, you will be asked to provide your credit card number and pay 100% of the total cost of your stay (excluding extras).
For any cancellation, you will be charged 100% of the total cost of your stay (excluding extras). In the event of a no-show or early departure, the hotel will charge 100% of the total cost of the stay to the credit card provided at the time of booking.
Prepaid rate. Non-cancellable, non-refundable, non-modifiable.
Cancellation policies apply to all rates, except for special rates that specify specific cancellation conditions.
WIFI
Free WIFI available
Breakfast
Breakfast for €30.00
Children's breakfast for €18.00 (ages 12 and under)
Free breakfast for children ages 3 and under
Parking
Free parking is available on site. Electric vehicle charging stations are available. Disabled parking spaces are available.
Children
Children up to the age of 3 may stay free of charge in their parent's room. Please inform the hotel of children's ages when booking. Extra beds are available on reservation for a supplement of €30/night. Baby cots are available on reservation and free of charge.
Animals
Pets are allowed. The pet fee is €35.00 per pet per night.
Tourist tax
3.30 per night per adult
Room for people with reduced mobility
The hotel has a room for people with reduced mobility, please specify this when making your reservation.
Means of payment accepted
Credit card / Cash / Vacation Checks
Useful information
Arrival
From 15:00
Thereception is open 24 hours a day.
Departure
until 12:00 noon
Cancellation
WIFI
WIFI is available for free
Breakfast
Breakfast at 28,00 €
Free breakfast for children up to 3 years
Parking
The hotel has an on-site parking
Parking surcharge of €20.00
Charging station for electric vehicles available
Disabled parking space(s) available
Parking 100 m from the hotel
At the Q-Park Clémenceau - Auditorium. Take advantage of a special rate of €20 per night instead of €30 by going directly to the hotel reception to obtain a parking ticket.
Children
Children stay free of charge in their parents' room until they are 3 years old
An extra bed is available upon reservation for an additional fee of 45,00 € / night
Baby cots are available upon reservation
Animals
Pets are accepted
The pet supplement is 20,00 € / pet / night
Tourist tax
3,41€ (per person and per night)
Free cancellation until 15:00, 1 day(s) prior to arrival
In case of cancellation or modification after this time, the hotel will charge 100% of the reservation
. In case the invoice of the reservation exceeds 1000 €, the hotel reserves the right to ask for a 30% deposit as confirmation of the reservation.
These will of course be reimbursed in case of cancellation 1 day before the date of reservation. Cancellation conditions applicable to all rates, except special rates specifying particular cancellation conditions.
Additional information
Room for people with reduced mobility
The hotel has a room for people with reduced mobility, please specify this when making your reservation.
Accepted means of payment: Credit card / Check / Cash / Holiday vouchers
Other information:
Competent consumer mediator in case of complaint or dispute:
Tribunal Administratif de Bordeaux, 9 rue Tastet, 33000 Bordeaux
Tél: 05 56 99 38 00 / Mail : greffe.ta-bordeaux@juradm.fr
SeeArticle L.612-1 and Article R.616-1 of the Consumer Code.
Online dispute resolution:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR
SeeArticle L.616-2 of the Consumer Code and Article 14 of Regulation No. 524/2013 of the European Parliament and of the Council of 21 May 2013.
Right of opposition to telephone canvassing
According to Article L.223-2 of the Consumer Code, any consumer who has communicated his telephone data to a professional, is entitled to register on the opposition list to telephone canvassing.
